Privacy Policy

1. Who We Are

Flourish Hill (“we”, “us”, or “our”) operates the website at flourishhill.com (the “Site”). We are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. What Information We Collect

We collect personal information when you interact with our Site through the following forms:

• Plan a Visit — name, email address, and any additional details you choose to share
• Join a Group — name, email address, and group preferences
• Stay in Touch / Subscribe — name and email address

We also collect non-personal information automatically through:

• Google Analytics — page views, session duration, traffic sources, device type, and general geographic region
• Facebook Pixel — site visits and interactions, used to measure the effectiveness of our Facebook and Instagram ads
• Cookies — small files placed on your device that help these tools function. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Respond to your visit enquiries and welcome you personally
• Connect you with a suitable small group
• Send you updates, event announcements, and news from Flourish Hill
• Measure and improve the performance of our website and advertising
• Understand how people find and engage with our Site

We do not use your personal data for automated decision-making or profiling.

4. Email Communications

If you subscribe to our mailing list, we will send you updates related to Flourish Hill. We use a third-party email marketing service to manage and deliver these communications.

You may unsubscribe at any time by clicking the “unsubscribe” link in any email we send.

5. Third-Party Services

Our Site uses the following third-party services that may collect data independently under their own privacy policies:

• Google Analytics (Google LLC) — analytics and audience insights
• Facebook Pixel (Meta Platforms, Inc.) — ad performance measurement and remarketing

We encourage you to review the privacy policies of these services if you have concerns about how they handle your data.

6. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your data with:

• Service providers who assist us in operating our website and communications (e.g. email platform, analytics tools), bound by confidentiality obligations
• Where required by Malaysian law or a lawful authority

7. Data Storage and Security

Your data is stored on servers located in Malaysia. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law. You may request deletion of your data at any time (see Section 9).

9. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent to the processing of your data
• Request that we stop using your data for direct marketing

To exercise any of these rights, please contact us at: welcome@flourishhill.com

10. Cookies

Our Site uses cookies to support analytics and advertising functions. By continuing to use our Site, you consent to our use of cookies. You can disable cookies in your browser settings, though some features of the Site may not function correctly as a result.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Flourish Hill
Email: welcome@flourishhill.com
Website: flourishhill.com